You could take our word on our dedication to offering premium customer support, or you could take the word of our customers! Below is a selection of some of the praise we’ve received from those we’ve helped with their mortgage and protection needs, along with some case studies showing what we’re capable of.
I have nothing but praise for Carrington, especially Randal & Terri. Having first contacted Randal in March 17 to start my remortgage (from Residential to BTL) which wasn't due until 1st August 17, the two of them were on hand at all times. Despite various issues (caused by the mortgage provider) at both the outset and near completion Randal & Terri were on hand to sort out any issues. The first being, I was in Australia when the mortgage company threatened to pull the offer as they couldn't do a valuation - they were told I'd be away for 6 weeks - quick action by Terri enabled the surveryors to contact me in Australia to resolve that issue. The second being the mortgage provider adding a condition into the offer and only highlighting with less than 5 days to go. Randal's quick action led to this being resolved within 24hrs including a new offer being sent. I will have no hesitation in using Carrington again, and would recommend anyone to use Randal/Terri where possible. For my next remortgage/purchase I'll certainly be reaching out to Randal again. Thank you both.
Neil and the entire team have been exemplary in their approach. They have been dedicated, professional in their approach, taking time to understand and get to know both me and my family's needs, rather than just treating us like a number. They really have taken the time to explain things in simple terms and have taken the stress out of the whole process. The service I have received from Neil has been second to none. Not only would i recommend Neil / Carrington, I will be coming here when my mortgage is up for renewal again.
Grant was fantastic in every dealing I had with him. Always stuck to his promises in terms of contact and found us an excellent deal cutting seven years off our term with estimated savings of over £70,000 in mortgage payments over the term. Donald MacDonald was also brilliant in keeping me up to date and chasing the solicitors for me. Overall, I can’t recommend Carrington enough and wouldn’t think of using anyone else in the future.